Scammers use fake chat boxes to steal bank info - AmericaNowNews.com

Scammers using fake help chats

Crooks are getting pretty savvy when it comes to online scams. There's a scary one you need to watch out for if you do your banking online: Criminals are creating fake "chat boxes" in hopes of draining your account.

Rex Hockemeyer with Union First Market Bank says crooks are using fake pop-up chat boxes to collect your personal information. He says, "It is difficult to track and these people are computer programmers, so they are pretty savvy."

It happens when your computer is infected with malware. The malicious program waits for you to enter a bank site and then attacks. A fake chat box that appears to be from your bank pops up and the criminals go to work.

"The scammer will ask for your personal information, your user ID, your password, maybe your account number. Banks already have that information," Hockemeyer says.

A red flag you're infected with this chat box virus is that you may get a grammatically challenged message on your computer that says, "The system couldn't identify your PC. You will be contacted by a representative of bank to confirm your personality. Please pass the process of additional verification otherwise your account will be locked."

The key to protection, Hockemeyer says, is to remember that the bank already knows who you are and will never ask for your personal information. If someone does, it is almost always a scam. Log off the site and call your bank.

Another safeguard is to download an antivirus program on your computer.

"Load it on your computer, make sure it is current. That will protect a large percentage from these types of scams, because the software can't be loaded on your computer to begin with," Hockemeyer says.

Banks like Union First work hard to keep you safe and offer tips on their website about scams and fraud schemes to watch out for.

Charles Driest is the Online Banking Manager for Union First. He says this pop-up box scam shouldn't deter you from banking online.

"Definitely don't be afraid," he adds. "Online banking is very safe. We utilize multiple levels of security."

Banking experts say when you use the chat box feature, pay close attention to the message from the person on the other end. Check for grammar mistakes, look for your bank's logo and other branding to be consistent with your banking site.

Union First says it is not aware of any victims and like all banks, it continues to work hard to stay one step ahead of the criminals.

Driest says, "You look at bank vaults and bank vaults went from being very simple, to very sophisticated. Online is very much the same thing."

If you think you're a victim, don't wait around! Check your account to make sure all your money is there and contact your bank.

For more information on this scam visit the link below.

Http://www.trusteer.com/blog/speaking-devil-%E2%80%93-malware-adds-live-chat-commit-fraud

Copyright 2012 America Now. All rights reserved.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Physicians warn against giving melatonin to children

    Physicians warn against giving melatonin to children

    Parents desperate to get their troubled sleepers to bed are turning to synthetic melatonin, which is a supplement sold over the counter. But expert warn it could have adverse effects on child development.
    Many adults turn to sleep aids like melatonin, but now more parents are giving them to their kids, too. We talked to physicians to see what they had to say about how it could affect your child's development.
  • Six deadly foods for dogs

    Six deadly foods for dogs

    Every pet owner knows a dog can get into just about anything around the house. One woman found that out the hard way when her dog ate a bunch of grapes! Turns out, that's one of the most dangerous foods
    Every pet owner knows a dog can get into just about anything around the house. But these common snacks could be fatal for Fido.
  • Mouse droppings cause disease

    Mouse droppings cause respiratory disease

    Mice are one of the most resilient mammals living on the planet. Some people have them as pets, and they're also used in laboratory experiments. If wild mice get inside your house, they can potentially
    If wild mice find a way inside your home, they can potentially cause thousands of dollars worth of damage to your drywall and insulation. They can also transmit a harmful disease which can cause death in humans. 
Powered by WorldNow