How to file a banking complaint -


How to file a banking complaint

If you've ever felt like complaining about bank fees or service issues, the Federal Government wants to hear from you. No matter what bank you use, if you have a problem, the Consumer Financial Protection Bureau wants to help. It's designed a new section on its website,, specifically for complaints about bank accounts.

The process is really simple. Once you are on the website, find the section for filing a complaint. Describe the problem, next type in your desired resolution. Then fill out a little information about your self. Next, give some information about the bank and finally, review and send.

CFPB leaders say the complaint section is designed to keep banks and credit unions accountable. The bureau wants to get you a quick resolution. It expects banks to respond to complaints within 15 days and hopes to close all complaints within 60 days. If you file a complaint you'll be given a tracking number. You'll be able to log onto the website to check the status of your case.

The consumer bureau anticipates receiving complaints in five categories. Account opening, closing and management. Deposits and withdrawals, using debit or ATM card, making or receiving payments sending money to others; and problems related to low account funds. After the process is complete and if you don't like the banks resolution, you don't have to accept it, you can dispute their offer. You can also file a complaint by mail, fax or calling the CFPB.


(855) 411-CFPB (2372)

Español (855) 411-CFPB (2372)

TTY/TDD (855) 729-CFPB (2372)

8 a.m.-8 p.m. Eastern, Monday-Friday


P.O. Box 4503

Iowa City, Iowa 52244

Fax (855) 237-2392

Copyright 2012 America Now.  All rights reserved.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Fugitive Friday: Central Virginia's Most Wanted

    Fugitive Friday: Central Virginia's Most Wanted

    Friday, August 29 2014 10:04 AM EDT2014-08-29 14:04:54 GMT
    Fugitive Fridays tracks down Central Virginia's most wanted. Take a look at the photos and see if you can help police track down these suspects.
    Fugitive Friday helps track down Central Virginia's Most Wanted.
  • Six deadly foods for dogs

    Six deadly foods for dogs

    Every pet owner knows a dog can get into just about anything around the house. One woman found that out the hard way when her dog ate a bunch of grapes! Turns out, that's one of the most dangerous foods
    Every pet owner knows a dog can get into just about anything around the house. But these common snacks could be fatal for Fido.
  • Physicians warn against giving melatonin to children

    Physicians warn against giving melatonin to children

    Parents desperate to get their troubled sleepers to bed are turning to synthetic melatonin, which is a supplement sold over the counter. But expert warn it could have adverse effects on child development.
    Many adults turn to sleep aids like melatonin, but now more parents are giving them to their kids, too. We talked to physicians to see what they had to say about how it could affect your child's development.
Powered by WorldNow